Team Tasking and Ticketing
Included in all ems portals.
EMS Portal makes scheduling feel easy with it’s all in one scheduling interface. With our technology you can schedule employees, create scheduled events, plan or track scheduled calls, report on scheduled deliveries or form scheduled rig inspections all from one platform. This allows you and your team to stay organized and be on the same page for required meetings, inspections or just for simple shift reminders.
Module features include:
Designate teams such as: Fleet/building maintenance, tech support, supplies, QA, medical equipment team, etc. for views into related tasks
Selectively expose support ticket interface to allow staff to make requests that can then be tracked
Requests can be assigned to teams or individuals
Team task status can be included in digital signage and team task boards
Team agendas and task lists for easy management and planning
Full reporting on tickets, requests, completions, etc.
Associate tickets with specific customers and/or business units to further track service levels and activity
Optionally designate time tracking for tasks and projects to collect staff/service intelligence