Operations

Work better with…

All of your operations and management are streamlined using Implicit's EMS Portal, a cloud-based platform. You and your team can access customized reports and analytics tools, connect all types of data, maintain security compliance through fully-encrypted and secure end-to-end interactions, and consistently communicate through our robust communication platform thanks to its user-friendly interface and responsive design. Because there is no local software needed and high redundancy and n-tier expansion ensure dependability, you and your team may access the portal from anywhere and on any device. We assist you in keeping track of all of your employees' training, certificates, data, communications, inventories, and cars in one location. You just need to use the EMS Portal as your management tool.

Featured services include:

• Designate teams such as: Fleet/building maintenance, tech support, supplies, QA, medical equipment team, etc. for views into related tasks

• Selectively expose support ticket interface to allow staff to make requests that can then be tracked

• Requests can be assigned to teams or individuals

• Team task status can be included in digital signage and team task boards

• Team agendas and task lists for easy management and planning

• Full reporting on tickets, requests, completions, etc.

• Associate tickets with specific customers and/or business units to further track service levels and activity

• Optionally designate time tracking for tasks and projects to collect staff/service intelligence

• User/team assignment, recurring tasks, custom categories, and priority levels

• Task-Based SMS/email reminders and automatic notifications to shift personnel for new assignments and approaching task deadlines

• Task and chore reporting for easy management