Computer-aided dispatch and vehicle tracking

• Status screens and customized options for quick review of status and utilization of all vehicles, staff, and stations

• Digital display options for visibility and deployments across dispatch centers, external operations centers, or station commons centers

• Real-time vehicle tracking, traffic conditions, mileage, and response time visibility

• All relevant information collected at start of call creation with data points from VoIP, fleet management, crew utilizations and locations, available equipment, etc.

• All data from call intake to reimbursement available for reporting, dashboarding, and compliance

• Streamlined data collection to improve flow whether emergent, immediate, or pre-scheduled calls

• Customized workflow based on any received data and broad categories of requested service levels

• Track and schedule non-call events for staff and vehicles such as training, community events, stand-by support, etc.

• Simple shift/crew schedule creation for easy reporting and call designation

• Equipment tracking for both internal and external equipment

• Integration with vehicle and personnel-based equipment and technologies allows for seamless communications and multi-level redundancies

• Extensive deployment options in your dispatch center, all while maintaining the ability to relocate to anywhere during special events or disaster situations

• Customizable and and automated notifications simplify dispatcher workload and ensure compliance and speed for staff and oversight organizations

• Fully integrated time stamping and advanced geofencing help staff to have accurate and defendable data

• Shift reporting tools collect and automate management logging

• Communication on multiple technologies and connect both internal and external resources as needed over SMS, phone, fax, video conferencing, etc.

• Smart suggestion algorithms present available (and unavailable) vehicles and staff in preference order for assignment to calls (customizable by response time, matching service level, training status, etc.)

• Multiple views provide active, queued and prescheduled call information in lists, calendar views, geospatial representations, etc.

• Designate field trainers and trainees and automate reporting and evaluation requirements

• Expose customer portals for prescheduled inter-facility transport requests and heavy reduction of data input; includes approval work flow to ensure proper staffing and capabilities

• Extensive reporting provides analytical views of crew use, call volume, typing, station effectiveness, distance/benefit analysis, etc.

Asset Management

• Equipment and apparatus preventative maintenance, assignments, and repairs

• Object tracking devices for positional history

• Cost-per-incident and other utilization reporting

• Realtime Location Systems (RTLS) can be integrated to provide location awareness and geofence reactions through GPS, bluetooth, and RFID tagging

• Equipment checkout and inspection system captures expirations, damage, and issues

• Customized equipment inspections and rig checks schedules/forms

• Overall rig readiness and selection equipment/call requirements

electronic patient care reporting (epcr)

• Patient Care Plan and other misc. patient file storage

• Intake form capabilities

• HIPAA Compliant

• NEMSIS v3.4.0 compliance

• Preconfigured with typical EMS code table deployments of ICD-10, RxNorm, and SNOMED codes — all fully manageable and customizable

• Automatic or manual submission processes for delivering records to local, state, and federal agencies

• Guided reporting system that quickly collects all required data, while allowing the author flexibility to record any additional pieces of information

• Instant error, feedback and scoring system that ensures issues are quickly addressed

• Batch export capabilities for integration with most billing software; includes billing status tracking

• Comprehensive patient database autofills patient data and medical history based on previous interactions

• Digital signature capture, medical necessity compliance, and integrated file scanning for Ambulance Rx provide a comprehensive justification for successful Medicare payments

• One-button fax of ePCR to sending and/or receiving facilities and reduce interim service delays and patient transfer time

• Initiate Narcotic usage log entries from within ePCR for reduction of data entry requirements

• ePCR Quality Assurance system allows your QA team to execute comprehensive scoring of care reports so you can improve the overall satisfaction of customers and employees alike

• Included and custom ePCR-specific reporting helps employees at all levels understand the breakdown of data

• Standards-based share allows you to distribute PCR to any receiving hospital or other care provider, state departments, or billing software as needed

• Narrative pre-build system can pre-author basic data elements to establish agency and medicare-dictated required components

• Narrative quick-add can assist ePCR author by dropping vitals, assessments, events, etc. directly into the narrative

custom reporting system

• Comes preloaded with many industry-standard operation reports and views

• Correlate all data and review trends, including: dispatch information, ePCR, staff utilization, and chore completion

• Reports on demand or scheduled delivery, with summaries accessible via email, text, or chat clients

inventory tracking system

• Industry-leading Warehouse Management System

• Ability to track and manage headquarter and station supplies

Team tasking and ticketing

• Designate teams such as: Fleet/building maintenance, tech support, supplies, QA, medical equipment team, etc. for views into related tasks

• Requests can be assigned to teams or individuals

• Team task status can be included in digital signage and team task boards

• Team agendas and task lists for easy management and planning

• Full reporting on tickets, requests, completions, etc.

Personnel Management and HR

• Employee badging

• Full tracking of staff training, CEU, certifications, certificates of completion, etc.

• Performance review systems and custom forms

• Internal/external employee evaluations

• Time clocks, timesheets, PTO earn-and-use tracking, auto review period and posting

Continuing Education, license, training and certification tracking

• Automated and manual licensure tracking allows for dynamic use of the system as well as assured compliance

safety officer inspection system

• Quickly capture periodic safety inspection results with image capture capability and auto assignment of corrective actions to teams or individuals responsible

• Closed-loop tracking system ensures corrective compliance to massively reduce willful negligence situations

Staff and station Chore Tracking

• User/team assignment, recurring tasks, custom categories, and priority levels

• Task-Based SMS/email reminders and automatic notifications to shift personnel for new assignments and approaching task deadlines

• Task and chore reporting for easy management

learning management system for comprehensive training

• Extensive onboarding and employee evaluation and credentialing system

• Create unlimited training quizzes with compliance requirements and automated scoring

• Track employee NREMT hours and offer self-service reporting for license renewals

• Create unlimited training courses and launch instances of them an unlimited amount of times

• Easily enroll students and track section completion, quiz results, form submissions, and policy acknowledgement

• Trackable content hosting, graded custom-quiz system, printable CE credit system

• Per-section student attendance and completion tracking

• Customizable feedback forms for students

custom content and navigation

• Custom content for secure access through logins

• Restrictive security access for groups, teams, and individuals

• Upload and storage of most file types in portal for secure access across all devices

fleet management

• Vehicle profiles, history, tracking

• Custom tracking devices or integration with any third-party tracking; manage multiple tracking sources and prioritize for coverage

• Integrate vehicle data with CAD call data and ePCRs

complete phone system

• Programmable routing based on Caller ID or other variables

• Call Recording for quality assurance or other reasons

• Unlimited extensions, no per-extension cost

• Call routing to physical phones, computers, landlines or cell phones

narcotic tracking system

• Compliance with DEA and state requirements for logging and handling requirements

• Includes automatic usage data entered from ePCR

• Order, receive, and transfer narcotics between custom storage locations

• Record sealing asset tag numbers for quick visual confirmations

• Multi-factor cabinet and safe containment integrations, badge proximity options

so much more…

• Protocol Management

• Company Policy System for HR compliance

• Third-party Integrations