Computer Aided Dispatch


Included in Core and Enterprise Portals- Enhances with Enterprise.

EMS Portal makes scheduling feel easy with it’s all in one scheduling interface. With our technology you can schedule employees, create scheduled events, plan or track scheduled calls, report on scheduled deliveries or form scheduled rig inspections all from one platform. This allows you and your team to stay organized and be on the same page for required meetings, inspections or just for simple shift reminders.


Module features include:

Core

  • Status screens and customized options for quick review of status and utilization of all vehicles, staff, and stations

  • Digital display options for visibility and deployments across dispatch centers, external operations centers, or station commons centers

  • Real-time vehicle tracking, traffic conditions, mileage, and response time visibility

  • All relevant information collected at start of call creation with data points from VoIP, fleet management, crew utilizations and locations, available equipment, etc.

  • All data from call intake to reimbursement available for reporting, dashboarding, and compliance

  • Streamlined data collection to improve flow whether emergent, immediate, or pre-scheduled calls

  • Customized workflow based on any received data and broad categories of requested service levels

  • Track and schedule non-call events for staff and vehicles such as training, community events,  stand-by support, etc.

  • Simple shift/crew schedule creation for easy reporting and call designation

  • Equipment tracking for both internal and external equipment

  • Integration with vehicle and personnel-based equipment and technologies allows for seamless communications and multi-level redundancies

  • Extensive deployment options in your dispatch center, all while maintaining the ability to relocate to anywhere during special events or disaster situations

  • Customizable and and automated notifications simplify dispatcher workload and ensure compliance and speed for staff and oversight organizations

  • Fully integrated time stamping and advanced geofencing help staff to have accurate and defendable data

  • Shift reporting tools collect and automate management logging

  • Communication on multiple technologies and connect both internal and external resources as needed over SMS, phone, fax, video conferencing, etc.

  • Smart suggestion algorithms present available (and unavailable) vehicles and staff in preference order for assignment to calls (customizable by response time, matching service level, training status, etc.)

  • Multiple views provide active, queued and prescheduled call information in lists, calendar views, geospatial representations, etc.

  • Designate field trainers and trainees and automate reporting and evaluation requirements

Enterprise

  • Expose customer portals for prescheduled and immediate transport requests and heavy reduction of data input; includes approval work flow to ensure proper staffing and capabilities

  • Customized advanced call scheduling and calendaring systems that integrate customer need, staffing, equipment availability and works seamlessly across regions and timezones

  • Extensive reporting provides analytical views of crew use, call volume, typing, station effectiveness, distance/benefit analysis, etc.

  • Advanced dashboards for comprehensive oversight of trends, staffing and service levels

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