Computer-Aided Dispatch (CAD)

 
 

Work better with…

The EMS Portal’s computer-aided dispatch and vehicle tracking system is entirely built out to ensure you can account for and dispatch all vehicles with ease. You and your team will be able to implement and review maintenance schedules, driver and shift assignments, vehicle profiles, and regulatory paperwork all within the application. Inventory tracking allows you to appropriately dispatch the correct vehicles that include the equipment you may need for particular events. Our technology even helps you route and reroute based on GPS tracking of your vehicles’ locations, paired with health events and/or urgency of need.

Featured services include:

  • Quick review of the status and staff, station, and vehicle utilization using status screens and configurable settings

  • Digital display options for station commons centers, external operations centers, and dispatch centers for visibility and deployments

  • Visibility of response times, mileage, and real-time vehicle tracking

  • Data from VoIP, fleet management, crew utilization, location, available equipment, and other sources can be used to gather all important information at the outset of a call

  • All data from call intake to reimbursement available for reporting, dashboarding, and compliance

  • Streamlined data collection to improve flow whether emergent, immediate, or pre-scheduled calls

  • Customized workflow based on any received data and broad categories of requested service levels

  • Track and schedule non-call events for staff and vehicles such as training, community events, stand-by support, etc.

  • Simple shift/crew schedule creation for easy reporting and call designation

  • Equipment tracking for both internal and external equipment

  • Integration with vehicle and personnel-based equipment and technologies allows for seamless communications and multi-level redundancies

  • Extensive deployment options in your dispatch center, all while maintaining the ability to relocate to anywhere during special events or disaster situations

  • Customizable and and automated notifications simplify dispatcher workload and ensure compliance and speed for staff and oversight organizations

  • Fully integrated time stamping and advanced geofencing help staff to have accurate and defendable data

  • Shift reporting tools collect and automate management logging

  • Communication on multiple technologies and connect both internal and external resources as needed over SMS, phone, fax, video conferencing, etc.

  • Smart suggestion algorithms present available (and unavailable) vehicles and staff in preference order for assignment to calls (customizable by response time, matching service level, training status, etc.)

  • Multiple views provide active, queued and prescheduled call information in lists, calendar views, geospatial representations, etc.

  • Designate field trainers and trainees and automate reporting and evaluation requirements

  • Expose customer portals for prescheduled and immediate transport requests and heavy reduction of data input; includes approval work flow to ensure proper staffing and capabilities

  • Customized advanced call scheduling and calendaring systems that integrate customer need, staffing, equipment availability and works seamlessly across regions and timezones

  • Extensive reporting provides analytical views of crew use, call volume, typing, station effectiveness, distance/benefit analysis, etc.

  • Advanced dashboards for comprehensive oversight of trends, staffing and service levels